You have 30 days from the date of delivery to request a return or exchange.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

Quality is important to us. If your order arrives damaged, defective, or doesn’t match what was described on the website, please contact us right away.

We’ll arrange a free replacement or a full refund at no extra cost to you.

Follow these simple steps:

• Step 1: Email our support team at service@lumenjoyway.com with your Order Number and a brief reason for the return. If the item is damaged or incorrect, please include a clear photo.
• Step 2: We’ll reply within 24 hours with a return authorization and shipping instructions.
• Step 3: Once we receive and inspect your return, we’ll process your refund promptly to your original payment method.

The following items are not eligible for return:

• Gift cards
• Items marked as “Final Sale”
• Products that have been used, washed, or altered from their original condition

If you haven’t seen the refund in your account, please first check your bank or credit card statement again. It can take 3–5 business days for the refund to appear after we’ve processed it.

If you’ve already checked and still don’t see it, just email us at service@lumenjoyway.com and we’ll look into it right away.